1.1 Reservations can be made by contacting The Reservations Department, Safaris direct Southern Africa, hereafter referred to as the "Company," through the central reservations centre in Johannesburg, South Africa.

1.2 Safaris are booked and confirmed only on receipt of a 30% advance payment of the basic program rate (there are, however, some exceptions of suppliers and operators who require a deposit of up to 50%). This advance payment is due within fourteen (14) days of confirming the arrangements. There shall be no binding contract until the advance payment has been received by Global Holidays Southern Africa. Failure to remit your advance payment on time will result in an automatic cancellation of any confirmed services and the possible inability to reinstate the booking. When Safaris direct Southern Africa receives your advance payment, a booking reference number will be assigned and noted on your original invoice. This number shall be deemed to constitute acceptance and confirmation of the booking. Your wire transfer authority will act as your receipt.
i) If Safaris direct Southern Africa is NOT making your complete travel arrangements for you, it will be necessary to furnish us with a copy of the CONFIRMATION OF YOUR TRANSPORTATION ARRANGEMENTS before we confirm our portion of your travel plans. Safaris direct Southern Africa cannot be liable for any penalties or losses incurred as a result of voluntary or involuntary changes to transportation schedules.

1.3 The balance is due no later than sixty (60) days prior to commencement of the program. If the balance has not been received by that date, Global Holidays Southern Africa shall be entitled in its discretion to treat your reservation as cancelled, and consequently to forfeit such part of the advance payment as determined solely by Safaris direct Southern Africa.

1.4 Any reservation made within sixty (60) days of commencement of a program may be accepted provided space is available, payment in full is received, and provided that documents can be delivered prior to departure.

1.5 Safaris direct Southern Africa will not provide tickets, coupons, vouchers or documents until full payment has been received.

1.6 Safaris direct Southern Africa will not accept responsibility for wire transfer and/or overnight mail charges.

1.7 No client will be permitted into the field without payment in full being received by Safaris direct Southern Africa.

1.8 Special airfares are capacity controlled and often sold out months in advance. In addition, many accommodations offered by Safaris direct Southern Africa have limited capacity. It is essential to make reservations well in advance to ensure your preferred arrangements.

2. CANCELLATIONS AND REFUNDS

2.1 Any cancellation of a booking must be in writing and shall only be effective upon its acknowledged receipt by Safaris direct Southern Africa. If written notification is received prior to 8 weeks before departure, your deposit is forfeited. If your cancellation is made within 8 weeks of departure, cancellation charges will be levied. The scale of charges, expressed as a percentage of the tour price, is as follows: More that 8 weeks notice - deposit forfeited (25% of tour fare) Less that 8 weeks notice - deposit 25% plus 30% Less than 4 weeks notice - 60% Less than 3 weeks notice - 80 % Less than 2 weeks notice - 100%.

2.2 If you are a "no show," Safaris direct Southern Africa shall be entitled to treat your reservation as cancelled without having given Safaris direct Southern Africa any notice, and the provisions of Paragraph 2.1 shall apply. (Please note that if the reason for cancellation falls within the terms of any holiday insurance policy held by you, the insurance company, subject to the terms of the insurance, will normally refund such charges).

2.3 Any request to amend or change a booking once it has been confirmed may be accommodated subject to space availability. If Safaris direct Southern Africa is able to assist, an administrative fee of $50 per change will be assessed. These fees will be added to your final invoice.

2.4 No refunds are given: (1) For lost travel time or substitution of facilities, (2) for itineraries amended after departure, (3) for circumstances arising beyond Safaris direct Southern Africa's control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of your program, (4) if you do not appear for any accommodation, service, sightseeing or trip segment without notifying Safaris direct Southern Africa, or (5) if you leave your program after it has begun, or miss any scheduled sightseeing, activities, meals or accommodations, (6) if you suffer loss of services or inconvenience as a result of travelling without the correct documentation, including passports, visas and inoculation certificates.

3. FOR YOUR INFORMATION

3.1 The information contained on this site is an invitation to do business and not an offer. Safaris direct Southern Africa and all affiliate websites utilizing the gh-sa.com Travel Technology, act herein as agents for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.

3.2 Safaris direct Southern Africa acts as booking agent for hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services abroad. Each of these companies is an independent corporation with its own management and is not subject to the control of Safaris direct Southern Africa, including, but not limited to, various overseas ground operators.

3.3 All bookings like those described above are accepted by Safaris direct Southern Africa, as agent for independent overseas ground operators. The transportation, accommodations and other services provided by the ground operators are offered subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers. Because Safaris direct Southern Africa does not have the right to control the operations of the independent operators and their suppliers, IT CANNOT BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE which may arise out of these services. Safaris direct Southern Africa reserves the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or to retain as a member of any program any person at any time, and to pass on to program members any expenditure incurred by delays or events beyond its control. In case of any appreciable variation in its cost, Safaris direct Southern Africa reserves the right to adjust its rates.

4. RISKS

4.1 Safaris direct Southern Africa draws your attention to the fact that there are certain inherent risks involved in participating in the type of trips sold by Safaris direct Southern Africa. Safaris direct Southern Africa will ask you to sign a Release to acknowledge this warning and also to release and hold harmless Safaris direct Southern Africa from any damages that may result.

4.2 It is your sole responsibility to take all appropriate medical advice prior to departure as to whether or not you are fit enough to undertake the trip booked. Safaris direct Southern Africa shall not be liable for illness, injury or death sustained on a program sold by Safaris direct Southern Africa which is not due to the gross negligence of Safaris direct Southern Africa, its officers, employees, authorised representatives or agents whomsoever.

5. FORCE MAJEURE

5.1 "Force Majeure" means, in relation to Safaris direct Southern Africa, any circumstances beyond the reasonable control of Safaris direct Southern Africa (including, but without limitation, acts of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance, or requisition, sickness, quarantine, government intervention, weather conditions or other unexpected occurrences).

5.2 If Safaris direct Southern Africa is affected by Force Majeure it shall forthwith notify you of the nature and extent thereof.

5.3 Safaris direct Southern Africa shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.

5.4 If Safaris direct Southern Africa is affected by Force Majeure it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by Safaris direct Southern Africa to you as a result of the non-performance of any of Safaris direct Southern Africa's obligations hereunder shall remain in its sole and absolute discretion although Safaris direct Southern Africa shall use its reasonable endeavours to reimburse you where possible. However, Safaris direct Southern Africa shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to Global Holidays Southern Africa of the Force Majeure.

5.5 Regarding civil unrest, once Safaris direct Southern Africa has investigated the prevailing situation as it deems fit, it shall remain in Safaris direct Southern Africa's sole and absolute discretion whether to proceed with the trip. You may in such circumstances cancel the trip. However, if, after having made all reasonable and proper inquiries, Global Holidays Southern Africa is of the opinion that the trip may proceed, no refund will be payable to you and the provisions of Paragraph 2 shall apply.

6. INSURANCE

6.1 Safaris direct Southern Africa strongly recommends that clients obtain the following types of insurance which are commercially available: Accidental death and disability, Emergency medical evacuation, Trip cancellation, Major Medical and Loss of personal effects.

7. SURCHARGES & EXCHANGE RATES

7.1 Safaris direct Southern Africa cannot be held liable when, through circumstances beyond our control, a third party supplier imposes a price increase on their product/s after the client has paid any monies toward such services. However, Safaris direct Southern Africa shall act in the interests of the client to ensure any such surcharge be not applicable to the client or that the client be given the option of cancelling the arrangement without penalty or prejudice to the client or Safaris direct Southern Africa. It should be noted that such situations are extremely rare.

7.2 When credit card payments are processed, the exchange rate is based on the mid market rate as displayed on www.xe.com on the day of transaction of payment.

8. TERMS AND CONDITIONS
These terms and conditions govern the relationship between Safaris direct Southern Africa and you, to the total exclusion of any other terms and conditions. No alteration to the terms and conditions may be made by any of Safaris direct Southern Africa employees, authorised representatives or agents, unless in writing by an authorised officer of Safaris direct Southern Africa. An authorised officer of Safaris direct Southern Africa shall make all decisions and matters subject to Safaris direct Southern Africa’s discretion.

9. CARRIAGE BY LAND. SEA AND AIR

9.1 Carriage by Land, Sea and Air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, some of which may limit liability. Land, Sea and Air travel are also subject to operational decisions of carriers and air and sea ports which may result in cancellations, delays or diversions, over which Safaris direct Southern Africa has no control and for which Safaris direct Southern Africa accepts no liability whatsoever.

9.2 The passenger contract in use by the airline carriers concerned, when issued, shall constitute the sole contract between the transportation companies and the purchaser of these programs and/or the passengers. The co- operating carriers working with Safaris direct Southern Africa are South African Airways, Air Namibia, British Airways, Air Zimbabwe, and Air Botswana along with all IATA and ARC carriers.

9.3 CHARTER FLIGHTS

9.3.1 Charter flights booked with specific departure times are strictly adhered to, and "no shows" will be charged in full. Incoming passengers coming off private or scheduled flights arriving 30 minutes or more after scheduled arrival times will be treated as "no shows" and charged accordingly.

9.3.2 It is an expressed condition that passengers' luggage is limited to 12kg. Only soft hold-all type bags will be permitted.

10. BAGGAGE
Temporary or permanent loss of baggage is the responsibility of you or the carrier.

11. TRAVEL DOCUMENTS, VISAS AND VACCINATIONS
It is your responsibility to ensure that passports, visas, travel permits, health certificates, inoculations, international driving license, or other documentation required for the trip are obtained and are in order. It is your responsibility to meet any additional costs incurred either by yourself (or by Safaris direct Southern Africa on your behalf) as a result of any failure by you to comply with such requirements. Safaris direct Southern Africa may offer advice on such matters, but the onus is on the client to fully acquaint themselves with any necessary visa and inoculation requirements. Global Holidays Southern Africa may not be held liable for any failure on the part of a client to be in possession of the correct travel documentation.

12. SPECIAL REQUESTS
You must advise Safaris direct Southern Africa in writing of any special requests; e.g. diet, facility or physical handicap, when you submit your reservation request to Safaris direct Southern Africa. Safaris direct Southern Africa will meet such requests, if possible.

13. INFORMATION IN THE TRAVEL PROPOSALS
All information given in Safaris direct Southern Africa's travel proposals is, to the best of Safaris direct Southern Africa's knowledge, correct at the time of going to print but Safaris direct Southern Africa reserves the right to change it. The information provided in these travel proposals convey typical scenes experienced and details on each destination; but the subject matter may not necessarily be experienced in the exact detail thereof while visiting that destination.

14. DISPUTES
If you have any cause for complaint while travelling, you must immediately bring it to the attention of Safaris direct Southern Africa's local representative.

15. CONSENT
The payment of the advance payment OR any other partial payment for a reservation on a safari constitutes consent to all provisions of the conditions and general information contained in Safaris direct Southern Africa's Internet Pages, Brochures, Invoice and Travel Documents. The terms under which you agree to take these safaris cannot be changed or amended except in writing signed by an authorised officer of Safaris direct Southern Africa.

16. MONEY PAID TO TRAVEL AGENTS
Individuals, organisations, societies, agents and operators using the gh- sa.com site, make payment for their reservations directly to Safaris direct Southern Africa, via International Money Transfer or secure payment via credit card. It should be noted that the only monies, which should be paid to, Agents in your home country are for Scheduled Flights to and from Southern Africa as well as for Scheduled Flights on scheduled carriers within the Southern African Region. Safaris direct Southern Africa will provide the user with a full break down of what is covered in their Safari Costing, before the user makes any payment to us.

17. CONDITION OF BOOKING
You shall comply with the instructions of Safaris direct Southern Africa's representatives at all times. No Client shall be accepted or be permitted to continue on a program while their status or mental or physical condition is, in the opinion of any representative of Safaris direct Southern Africa, such as to render them incapable of caring for themselves or make themselves objectionable to other Clients or become a hazard to themselves or other Clients and Safaris direct Southern Africa will not be responsible for expenses by such persons precluded from completing the program for this reason.

18. NOTICE OF ENFORCEABILITY
Please remember, when you book travel related services with Safaris direct Southern Africa, you are entering into a binding agreement that assumes all terms and conditions are fully understood as stated herein.

19. YOUR AIRLINE RESERVATION AGENT'S RESPONSIBILITY
At Safaris direct Southern Africa, we are very proud of our relationship with the travel trade throughout the world. To facilitate the reservations process for you, Safaris direct Southern Africa requests your Travel Agent to provide you with thorough communications and all necessary documentation pertaining to your Air Ticket bookings, which are NOT made or paid for via one of our websites. The Air Schedules displayed on our site are for information only. The onus is on the traveler to ensure that these tickets are booked and paid for via your local Booking Agent.

20. YOUR PERSONAL RESPONSIBILITY
The onus is on all individual/s concerned to fully acquaint themselves with the Terms and Conditions document and all matters such as visas, required documentation, payment schedules and cancellation policies. Safaris direct Southern Africa will assist you to the best of our ability in providing answers and information pertaining to your booking. Should you not find the information required on the site, the onus is on the individual to forward any and all such requests to Safaris direct Southern Africa, which shall endeavour to the best of their ability to assist the traveller.